Last updated: July 25, 2026
HER Empire Era stands behind every membership and product we offer. This page explains our refund commitment and how to request one.
If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no complicated hoops. This applies to memberships (Empire, Elite, VIP) and one-time purchases.
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:
You can cancel a recurring membership at any time from your billing portal. Cancellation stops future renewals; access continues until the end of your current paid period.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. You can also refer to Paddle's Refund Policy.
Contact us at concierge@yourempireconcierge.com — we're happy to help.