Last updated: July 25, 2026
HER Empire Era stands behind every membership and product we offer. This page explains our refund commitment and how to request one.
If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no complicated hoops. This applies to memberships (Empire, Elite, VIP) and one-time purchases.
Payments are processed securely by Stripe. To request a refund:
You can cancel a recurring membership at any time from your billing portal. Cancellation stops future renewals; access continues until the end of your current paid period.
Payments are processed securely by Stripe. Our concierge team handles all billing inquiries and refund requests. You can also refer to our concierge team.
Contact us at concierge@herempireera.com — we're happy to help.