Question 1

What is Her Empire Era® and who is it for?

Accepted Answer

Her Empire Era is an AI-powered business platform for entrepreneurs. You get Victoria, your Empire Concierge, plus tools for branding, content, resumes, contracts, funding, and more — all in one luxury dashboard.

Question 2

What's included in the Free plan?

Accepted Answer

Free members get 20 Victoria conversations per month, 8 starter tools, business tips, the resource library, and community updates. No card required and you can keep it forever.

Question 3

How do the paid memberships differ?

Accepted Answer

Empire Member ($19/mo or $199/yr) unlocks 26 AI tools, advanced reasoning, templates, and the Academy. Empire Elite ($49/mo or $499/yr) adds 10 advanced tools including CRM, Smart Inbox, Meeting Notes, and the Funding Concierge. Empire VIP ($99/mo or $990/yr) adds 1:1 concierge sessions and monthly group coaching with Abenaa.

Question 4

Is the Founding Member offer still available?

Accepted Answer

Join before December 31 and your first year of Empire Member annual is $149 instead of $199. The discount applies automatically at checkout and renews at the regular annual rate afterward.

Question 5

How do I upgrade, downgrade, or cancel my plan?

Accepted Answer

Everything lives on your Billing page. You can switch plans (changes apply immediately with credit), view invoice history, and cancel with a clear two-step confirmation. Cancelling keeps your access until the end of the period you already paid for.

Question 6

How do refunds work?

Accepted Answer

Payments are processed securely by Stripe. We offer a 30-day money-back guarantee — see our Refund Policy for the full details or contact the concierge and we'll take care of it.

Question 7

I forgot my password — how do I get back in?

Accepted Answer

On the sign-in page choose 'Forgot password' and we'll email you a secure reset link. If the email doesn't arrive within a few minutes, check spam or write to the concierge.

Question 8

Can I export my data or delete my account?

Accepted Answer

Yes. Open your Profile page to download a full JSON export of your data, or to permanently delete your account. Deleting also cancels any active subscription.

Question 9

How quickly does support respond?

Accepted Answer

Within 24–48 hours, Monday through Friday. Empire Elite and VIP members are prioritised in the queue.

We're here whenever you need us.

Frequently asked